Customer Support

We're here to help.

For web-based Workbench application support, click here to sign in to Cortex, then click ‘Help’ on the top banner.


Forgot your password?
  • Click the "Forgot password?" button at the bottom right of the sign in window.
  • Enter the email address set up with Cortex.
  • Submit your password reset request.

A temporary password will be emailed to you.

Forgot your username?

It is your email address set up with Cortex. To retrieve your username, please contact your organization's administrator for Cortex accounts first.


Contact our team:

TF: 1-866-716-6272

support@cortex.net


For support of the Cortex Desktop application used for Husky invoicing, please use the tabs below.


Husky Energy Inc. Services Purchase Orders

This live training session is intended for Suppliers whom are providing services to Husky. You will receive PO-S Purchase Orders.

You may also download this session as a PowerPoint presentation.

 


Husky Energy Inc. Rate Schedules/Rate Validations

This live training session is intended to show Suppliers how to use Rate Schedules uploaded by Husky Energy Inc.

You may also download this session as a PowerPoint presentation.

 


Husky Energy Inc. Credit Invoices for Husky Services Purchase Orders

Please ensure that you are working with PO-S Purchase Orders before creating your Invoice. This can be confirmed with your PO Representative. This live training session is intended for those Suppliers who need assistance in learning how to credit Husky Energy when working with Services Purchase Orders (PO-S).

You may also download this session as a PowerPoint presentation.

 


 Husky Energy Inc. Materials Purchase Orders

Please ensure that you are working with PO-M Purchase Orders before registering. This can be confirmed with your PO Representative. This live training session is intended for Suppliers whom are shipping materials to Husky's locations.

You may also download this session as a PowerPoint presentation.

 


Husky Energy Inc. Credit Invoices for Husky Materials Purchase Orders

Please ensure that you are working with PO-M Purchase Orders before creating your Invoice. This can be confirmed with your PO Representative. This live training session is intended for those Suppliers who need assistance in learning how to credit Husky Energy when working with Material Purchase Orders (PO-M). This session will outline how to work with Material Return notifications.

You may also download this session as a PowerPoint presentation.

 


 Husky Field Approver Live Training

This live training session is only intended for Husky Field Ticket Approvers.

Available on request. Please contact Cortex Support.

You may also download this session as a PowerPoint presentation.

 

Cortex Desktop Basics

Cortex Desktop Installation Guide vE (Updated May 6, 2013)
Cortex Desktop Settings for Windows 7 and 8 Quick Reference vA (Updated May 6, 2013)
Cortex Desktop Feature Guide vE (Updated January 31, 2013)
Finding your Documents in Cortex Desktop - Quick Reference vA (Updated July 7, 2011)

Cortex Quick Reference Supplier Guide Service Receipt Rejections for Husky Suppliers vA (Updated April 27, 2017)


 Rate Sheet

Desktop Rate Sheet Quick Reference vC
Desktop Rate Sheet Upload Template vA (Updated January 17, 2012)


 Rate Schedule

Desktop Rate Schedule Quick Reference vB (Updated February 8, 2016)


Husky Energy Inc. Services Purchase Orders

What's New for Husky Energy Inc. Suppliers (Updated June 20, 2014)
Husky Oil Corporation Supplier Quick Reference vF (Updated April 13, 2016)
Husky Energy Inc. Services Guide for Desktop vL (Updated April 25, 2016)
How to Print to a PDF Using Cortex Desktop (Updated August 21, 2012)


 Husky Energy Inc. Materials Purchase Orders

What's New for Husky Energy Inc. Suppliers (Updated June 20, 2014)
Husky Energy Inc. Materials Guide for Desktop vG (Updated June 25, 2014)
How to Print to a PDF Using Cortex Desktop (Updated August 21, 2012)


 Husky Energy Inc. Field Approver

What's New for Husky Energy Inc. Suppliers (Updated June 20, 2014)
Desktop Field Approver Quick Reference v2.2.6 (Updated July 23, 2009)
Web-Based Field Approver Guide vB (Updated February 13, 2012)


To install the Cortex Desktop, click the link below (for Windows XP Operating System & newer):

CortexDesktopLauncherSetupV3012.zip

*For Mac OS, please contact your IT personnel. If they require any further assistance, they can contact Customer Support.


For the prerequisites required to download Cortex Desktop on your computer, refer to
Cortex Desktop Installation Requirements.

For installation instructions, refer to:

Please note the following:

If you are running Cortex Desktop on Windows 7 or newer, you must allow Cortex Desktop to run as administrator. This permission ensures your ability to download Cortex Desktop updates.

Downloading Cortex Desktop updates is vital to keeping Cortex Desktop functioning properly. An automatic download of updates occurs when you first sign in. Without downloading the updates, you will not be able to sign in. It is also a highly recommended procedure for your subsequent work in Cortex Desktop.

To set administrator permissions for Cortex Desktop from the Windows desktop:

  1. On the Windows desktop, right-click on the Cortex Desktop Launcher icon and click Properties.
  2. On the Compatibility tab, check Run this program as an Administrator, and then click OK.

 

For assistance with deprecated Gateway applications and Cortex Axon Client, please contact Cortex Support.