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Customer Support and Application Analyst

Cortex Business Solutions, a leading technology solutions provider, is currently seeking a Customer Support and Application Analyst to join their growing team.

Position Summary:

The Customer Support and Application Analyst is a key member in the support and deployment team with a primary focus of supporting our solutions by building a trusted relationship with our customers. They are responsible for ensuring it is running properly, conducting end-user training and manning the support line.  

What you will be doing:

    • Respond to and resolve all customer inquiries
    • Maintain high level of customer satisfaction through constant communication
    • Analyze, troubleshoot and devise solutions to reported problems
    • Analyze customer requests and assist in designing customization specifications
    • Maintain proper documentation of issues and resolutions
    • Report customer feedback and participate in new features design
    • Assist in development of product online help and documentation 

What you bring to the Team:

    • Minimum 4 years of experience supporting mission critical business applications
    • Self-motivated, energetic and responsible personality
    • Bsc., University/College or equivalent degree
    • In depth knowledge of SQL and relational database, including Oracle and MS SQL Server
    • Knowledge of Microsoft Windows Operating System
    • Knowledge of networking principles
    • Excellent verbal and written communication skills
    • Ability to develop positive relationships with clients, prospects and co-workers
    • Strong computer and organizational skills
    • Experience with Document Management and Workflow software
    • Knowledge of Oil & Gas financial software 

Why Choose Cortex?

    • Winning customer-centric sales process
    • Competitive wages and rewards
    • Flexible work schedule
    • Training opportunities
    • Opportunity for career advancement

At Cortex we are guided by our core values. We foster an environment of respect and honesty among our team while promoting a culture of innovation. We are always striving to deliver exceptional customer experiences. If this sounds like a team you want to be part of, we welcome you to apply today!

About Cortex:

This Calgary, Alberta-based company develops and licenses propriety electronic invoicing technology, linking Buyers and Suppliers to enable a fully automated financial supply chain. The Cortex Network gives companies the ability to transform their invoicing from manual and time-consuming to streamlined and electronic, saving valuable time and money. If you enjoy working in a progressive, collaborative, technology-based environment, then this is the place for you!

Cortex currently delivers e-invoicing services to over 11,000 Trading Partners across North America in the Oil & Gas, Mining, and Sports & Entertainment industries. Headquartered in Calgary, AB, Cortex Business Solutions Inc. trades on the TSX Venture Exchange (TSX.V) under the ticker symbol (CBX).


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Thank you for your application and interest in joining our team. Please note that only selected candidates will be contacted.